Returns & Refunds

Because you order online, the Electronic Communications and Transactions Act gives you the right to cancel within 7 days of receiving your order, without reason. The product must be returned in a resaleable condition, and you are responsible for the cost of returning it. [Confirm how you apply this and who pays return shipping.]

Under the Consumer Protection Act you may return goods that are defective, unsafe or not as described within 6 months of delivery for a repair, replacement or refund. Contact admin.sealvero@gmail.com with your order number and photos of the issue so we can arrange collection or a replacement.

If we sent the wrong item, let us know within [X] days of delivery and we'll arrange collection and dispatch the correct product at our cost.

Email admin.sealvero@gmail.com with your order number and the reason for the return. We'll confirm the process and the return address (Somerset West, Cape Town, Western Cape, South Africa) before you send anything back.

Approved refunds are paid back to the original payment method. [State your processing time, e.g. within X business days of receiving and inspecting the returned item.]

[List anything not eligible for return, for example items damaged through misuse or products returned without their packaging.]